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UX DESIGN WORK

UNDERWRITING

As the lead designer, I helped to develop and deliver a modernized experience for underwriters at CVS, helping to reduce manual processes and provide automation solutions to save time and prevent errors

CLIENT IMPLEMENTATION TOOLS

As a senior manager I oversaw the development of products to modernize business process for the implementation of pharmacy benefits. This work covered 5 separate applications built for CVS employees to reduce time and effort to accomplish their tasks and successful implement client requirements.

PHARMACY BENEFITS MANAGEMENT

As the team leader, I am currently overseeing the development of a client tool to self-service their pharmacy benefits through CVS Caremark.

Work at CVS

This is a sample of the projects I have worked on while in my current role at CVS. For each project I was the either the primary designer or the team leader running a team of designers to execute on the vision. Unfortunately, due to the proprietary nature of the projects I am working on, I cannot provide links to them. For additional information about a particular project, please reach out to me directly.

APPLICATION MONITORING

I worked with an automation team at Allstate to develop an interface for proprietary application monitoring software. The product was designed as a self service tool for development teams to implement there own monitors for critical end points.

MICRO-SERVICE ORCHESTRATION

I was the primary designer on an automation product that orchestrated the creation and consumption of micro-services within the development community at Allstate. It was designed as a self service tool to allow developers to share code in a contributor/consumer model.

ANALYTICS AND REPORTING

I worked on a product with the automation team at Allstate that was designed to gather relevant data and report them out as useful metrics. It was designed to be a high visibility, high accountability tool for leadership in the organization to maintain quality and performance.

CLAIMS

I worked as a product designer with the Claims team at Allstate designing the digital experience for filing and resolving insurance claims.

Work at Allstate

This is a sample of the projects I worked on while in my role at Allstate. For each project I was the primary designer and was responsible for the entirety of the planning, design and research. Unfortunately, due to the proprietary nature of the projects I worked on, I cannot provide links to them. For additional information about a particular project, please reach out to me directly.

TRANSACTION DATABASE

Currently my company is developing proprietary software to track submitted deals and perform all relevant functions, including: booking, reports, payments, and broker profiles. I was tasked with working with the software developer to create a basic layout and program workflow.

BUSINESS WEBSITE CONCEPT

A project that conceptualizes a fictitious business called 1Up, a gaming bar/entertainment center. Branding and business goals were created and then a website was designed to maximize the user experience for the target demographic.

USABILITY REPORT & REDESIGN

A project that took an existing website and preformed several usability and user experience tests to determine its effectiveness, including: Heuristics Evaluation, Information Architecture Analysis, and an Observation Based Usability Test. Then a new design was created based on the results of the test to address any issues that were found and maximize the usability of the site.

MASTER'S THESIS

My applied project studied website implementation methods and conducted usability testing and cost analysis to determine best implementation for small businesses.

Older Projects

This work was completed during my time as a Master's student while working as a graphic designer. Each project showcases a different skill set I was developing at the time, culminating in my thesis.

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